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Chatbots vs. AI Agents: What’s the Difference?
Today’s customers expect swift service without compromising on quality. Our research finds that 69% of service reps say balancing customer service speed and quality is difficult — down from 76% in...
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How to Crack Complex B2B Customer Service Cases with Agentforce
B2B (Business-to-Business) customer service is complex, involving multiple relationship layers, big transactions, and specific support needs that need extra attention. With fewer but larger customers,...
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Your Roadmap To Adopting AI in Field Service
Many field service operations are standing at a crossroads, staring down a future with artificial intelligence (AI). It’s becoming increasingly clear that AI isn’t just a luxury. It’s a necessary...
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What Does Salesforce Do?
You may have come across an interview with our CEO, seen our friendly characters, or heard about Agentforce — all of which raise the question: What does Salesforce do? In short, Salesforce’s...
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5 Customer Service Resolutions for 2025
Great organizations take the time to reflect on how they could improve – and the customer service industry is no exception. With artificial intelligence and AI agents like Agentforce bringing new and...
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5 Ways to Provide Good Customer Service: A Complete Guide
Good customer service is important — whether we’re receiving or providing it. But what is good customer service, anyway? Good customer service means meeting customer needs and expectations...
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Customer Service Channels: Your Quick Guide To the Top 6
How much effort do you have to spend contacting customer support to get a problem solved? More than you think is necessary, right? Just like you, customers are busy people who want their issues...
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Ready to Take the Next Step in Your Customer Service Career? Here are 10 New...
AI is making waves across industries, and customer service is no exception. While there’s plenty of buzz about how it’s already transforming existing customer service roles, there’s another side to...
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Why We Chose Salesforce for Field Service Management
Our recycling and sustainability company, TOMRA Collection Australia (TCA), was gearing up for a period of rapid expansion, but our old-school processes were slowing us down. We were using 25...
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AI in Customer Experience: How to Stay Ahead
AI, and especially AI agents, can go from buzz to bust, or from buzz to better business. It’s up to you. For those who succeed, it’s a genuine game-changer for customer experience. As businesses...
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