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These 36 Customer Service Statistics Reveal the Secrets of High-Performing...
Here’s a customer service statistic that will stop you in your tracks: 80% of customers say the experience a company provides is as important as its products and services. The same study reveals that...
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What Is an Omnichannel Contact Center? Everything You Need to Know
An omnichannel contact center uses cloud-based software to manage customer interactions across multiple channels. It helps you deliver an efficient, personalized experience every time — no matter how...
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3 Ways the Indiana Fever Shape Their Game-Changing Fan Experience
When the WNBA’s Indiana Fever selected a college basketball phenom with the first pick in this year’s player draft, fan interest surged. With that increased popularity comes a need to grow operations...
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3 Ways to Improve Your Field Service Sustainability Now
Think about the number of vehicles you have in your field service business. On average, how many customers do you service on site everyday? Then consider how much time your mobile team spends on the...
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How to Provide a Great Contact Center Experience — Every Time
When it comes to customer service, the contact center experience can make or break your relationship with your customers. A contact center experience includes all touchpoints a customer encounters...
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What Does Salesforce Do?
You may recognize our CEO, our friendly characters, or our cloud logo, but you’re probably here because you want to know, what does Salesforce do? In short: We offer technology and services to help...
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The Future of Customer Service: What You Need To Know for 2025
The future of customer service starts with learning what your customers expect today — a personalized and connected experience. The catch? You need to focus on productivity and cost savings without...
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10 Ways To Prep Your Knowledge Base for AI Grounding
Generative AI has the potential to streamline customer service delivery. But you need the right approach — and knowledge management is an essential ingredient. In fact, your knowledge base holds the...
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5 Ways Being Active in a Professional Community Helped Me Accelerate My...
If you want to advance in your customer service career path, professional community matters. The people in your community play a crucial role in helping you stay updated with the latest technological...
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Want to Maximize Revenue? Align Your Sales and Service Teams
With today’s customers expecting seamless service, personalized interactions, and solutions that anticipate their needs, smooth partnerships – including those between sales and service – within...
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3 Easy Steps to Pick the Best AI Chatbot for Your Business
Choosing the best AI chatbot for your business is an important part of getting the most out of artificial intelligence (AI). There are many chatbots on the market, and each is trained to excel at...
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Einstein Copilot for Field Service: An Introductory Guide
In an era where efficiency and customer satisfaction are paramount, AI has become an indispensable tool. With 79% of field service organizations already investing in it and 83% of decision makers...
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Service at Dreamforce: Your 5-Minute Guide to Making the Most Out of Your...
Attention Serviceblazers! Are you ready for an epic experience? At Dreamforce 2024, we’ll help you take your customer service and field service to the next level — with AI coworkers that work...
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Say Hello to the Serviceblazer Community on Slack
Customer service and field service professionals are the backbone of any business. They put the customer first, solve problems, and you can find one working at any hour of the day. But service...
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3 Tips to Boost Service Rep and Field Service Tech Productivity
I started my career as a customer service rep, and looking back, I can say I really enjoyed it. But over the last decade, working as a service rep or field tech has become harder than ever — higher...
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Don’t Just Appreciate Your Reps This Customer Service Week: Engage Them All...
Recognizing your customer service reps’ contributions during National Customer Service Week (celebrated annually the first full week of October) is an opportunity to say thank you and continue to...
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AI-Powered Service Trends Reshaping the Telecom Industry
Telecommunications customers expect fast, personalized, and seamless service. If they don’t get it, they’ll change providers in a heartbeat. It’s that stark reality that has providers scrambling to...
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Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)
Last year, we got an unexpected phone call telling us that our 20-year-old customer service management (CSM) system for our technical support organization would be deprecated. This was a huge shock —...
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8 Contact Center Automation Trends to Watch for in 2025
Customers today want personalized, efficient service, and they don’t have time to wait around. In fact, our research finds that a whopping 78% of service reps say customers seem more rushed. So how...
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Transforming Telecom Maintenance: How AI Streamlines Asset Management
There’s a major shift underway in field service in the communications industry – a move away from traditional, reactive models toward proactive and predictive. The way telecom asset management has...
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